Refund policy

📜 WOLFSHUNTER SHOP – RETURN POLICY

Last Updated: 15.05.2026 This Return Policy applies to all purchases made through wolfshunter.com, operated by Wolfshunter Shop.

SECTION 1 – ELIGIBILITY FOR RETURNS

We accept return requests for damaged, defective, or incorrectly shipped items.

Return requests must be submitted within 30 days of receiving your order.

Items must be unused, unwashed, undamaged, and in their original packaging, including all tags, accessories, manuals, and included items.

For returns due to personal reasons (change of mind, wrong size, wrong product ordered):

The return request must be submitted within 14 days of receiving the order, unless a longer period is required by applicable consumer protection law.

The following items may be excluded from returns unless defective or incorrectly shipped:

Personalized or custom-made products
Digital products
Hygiene-sensitive items
Underwear and swimwear
Discounted or final sale items

SECTION 2 – HOW TO INITIATE A RETURN

To request a return, please contact us before sending any item back.

Email: info@wolfshunter.com

Please include:

Full name
Order number
Photos or videos of the issue (if applicable)
Short description of the defect, damage, incorrect item, or reason for return

We will review your request and provide return instructions. Do not send items back without receiving our instructions first.

SECTION 3 – DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

We may request photos, videos, packaging details, or other information to verify the issue.

If the issue is confirmed and caused by our error, we will offer an appropriate solution, such as:

Replacement
Exchange
Refund
Return shipping support (where applicable)

SECTION 4 – RETURN SHIPPING COSTS

If the return is due to our error, we will provide instructions for the return shipping process.

For returns due to personal reasons, the customer is responsible for return shipping costs.

We recommend insured and trackable shipping. Wolfshunter Shop is not responsible for return shipments that are lost, delayed, damaged, or misdelivered by the carrier.

SECTION 5 – REFUND PROCESS

After receiving and inspecting the returned item, we will notify you by email whether your return is approved or rejected.

If approved:

Refunds are processed to the original payment method within 14 days.
Additional processing time may be required by your bank or payment provider.

Original shipping costs, customs duties, import taxes, and handling fees are generally non-refundable, unless required by law or unless the return is due to our error.

SECTION 6 – EXCHANGES

If you request an exchange and the return is approved, we will provide further instructions.

Exchanges depend on product availability. If the requested replacement is unavailable, we may offer a refund or an alternative solution.

SECTION 7 – NON-RETURNABLE ITEMS

The following items are generally not eligible for return, unless defective or incorrectly shipped:

Personalized or custom-made products
Digital products or downloadable content
Hygiene products
Underwear and swimwear
Used, washed, worn, or damaged items
Items without original packaging, tags, or accessories
Final sale items
Gift cards
Items purchased during promotions where returns are excluded

SECTION 8 – INTERNATIONAL ORDERS & CUSTOMS FEES

For international orders:

Return shipping must usually be arranged and paid by the customer unless the item is defective or incorrectly shipped.
Customs duties, import taxes, brokerage fees, and other local charges are not refundable by Wolfshunter Shop.

Customers are responsible for ensuring returned items comply with local customs and shipping regulations.